Customer Support
At Xactly, We know that when it comes to our customers' success, we're in this together. That's why we strive to deliver not only cutting-edge products, but also exceptional customer support. Our suite of products offers endless possibilities to transform your revenue optimization processes, enabling your revenue teams to reach their peak performance.
Our dedication to customer satisfaction doesn't stop at the quality of our products.
Our dedication to our customers.
We understand that timely and comprehensive support is essential, which is why our customer support team is always ready to address any questions, concerns, or technical issues you may encounter.
In addition, we have a comprehensive knowledge base filled with product documentation, guides, and tutorials, covering everything from getting started with our products to advanced features and best practices. Our self-service resources provide you with the information you need to maximize the value of your Xactly investment.
Opening a support ticket.
To open a support ticket, please follow these steps:
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Log into the Xactly Community. If you are an Xactly Incent user, you can also directly navigate to Community by clicking on the "?" in the top-right corner.
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Navigate to the Case Portal section.
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Select the Create Support Case button on the right side of the screen.
One of our dedicated customer support representatives will be in touch with you as soon as possible within the SLAs communicated in the Xactly Support Policy.
A wealth of resources.
When you log into Xactly Community, you also have access to a wealth of resources!
Community Hub
Learn about Community features, upcoming events and connect with fellow Community members.
Product Articles
Find product documentation, guides, best practices, and troubleshooting tips here.
Product Chat
Need advice? Ask other product administrators or lend your Xpertise to your peers here.
Idea Xchange
Make your voice heard by sharing your product feedback and ideas directly with the Product team.
Xactly University
Access the XactlyShorts library and the X Marks the Spot Newsletter archives.
Case Portal
Submit a case to the Xactly Global Customer Support team.
For more information, visit the Xactly Global Customer Support Policy webpage.
If you are an Administrator having issues logging in, please contact your Customer Success Manager or Account Executive.
