Xactly Customer Support Offering

We understand how important access to a knowledgeable technical support team can be. With three different support packages, Xactly enables you to choose the service level that is right for your company’s needs.

Standard support is included with all Xactly subscriptions and is available to Incent administrators. Additional support is offered with the Premium Support and Premium Support with Administration.

	Standard Support	Premium Support	Premium Support with Administration
Case limit	Unlimited	Unlimited	Unlimited
Email Support	√	√	√
Online customer portal	√	√	√
Support link	√	√	√
Critical problem alerts	√	√	√
Online publications	√	√	√
7x24 phone support		√	√
Health check (annual)		Yes (50 + users)	Yes (50 + users)
Quarterly touch points		√	√
Designated account manager		√	√
Virtual administrator			√
Phone routing priority			√
Payroll report generation			√

Access Xactly’s world-class customer support organization staffed by industry experts and a knowledgeable technical support team.

Tel: 1.888.ASK.XACTLY (Toll Free)
Tel: 1.408.200.0696 (Toll Number)
Email: support@xactlycorp.com
Self Service Portal: Enabled upon request
Support Link: Accessible from within Incent